Skip to main content (Press Enter).
Sign in
Skip auxiliary navigation (Press Enter).
Skip main navigation (Press Enter).
Toggle navigation
Search Options
Home
Training
Events
Join UAI
December 13 Customer Analytics Community - Using Visualization to Understand Customer Satisfaction
When:
Dec 13, 2022 from 11:00 to 12:00 (CT)
Join the
Customer Analytics Community
on
Tuesday, December 13, 2022 at 11:00 AM CT
for a pesentation with Q&A and open discussion on
"Using Data Visualization to Understand Customer Satisfaction"
led by
Ivan Mejorado
, Analyst at
El Paso Electric
.
Session Description:
During this conversation, we will review how El Paso Electric is using PowerBI to understand the results of its quarterly and yearly customer satisfaction surveys. Using this data, El Paso Electric has identified key trends in customer sentiment, the differences in opinion between different demographic groups, and the main concerns expressed by dissatisfied customers. Through this dashboard, the company has identified a series of use cases that will be implemented in 2023 and 2024 with the goal of increasing overall customer satisfaction.
Members of the Customer Analytics Community will receive a Microsoft Teams link prior to this meeting. Not a member of this community? UAI Utility Members can register for any of our communities by using our
Request To Join
link.
Location
Dial-in Instructions:
Microsoft Teams link will be provided to community members prior to this meeting.
Contact
Kevin Praet
3154403033
kpraet@utilityanalytics.com
Skip Navigation Links
utilityanalytics.com
Privacy Policy
Terms & Conditions
Code of Conduct
©2021 ENDEAVOR BUSINESS MEDIA
Powered by Higher Logic