June 11 Customer Analytics Community - Leveraging Analytics to Elevate Customer Experience

When:  Jun 11, 2024 from 11:00 to 12:00 (CT)

Join the Customer Analytics Community on Tuesday, June 11, 2024 at 11:00 AM CT for a presentation with Q&A and open discussion around, "Leveraging Analytics to Elevate Customer Experience and Enhance Energy Efficiency Engagement" led by Bruce Liu, Manager, Analytics & Compliance, Energy Efficiency at Nicor Gas.

Session Description:
Customers are at the center of everything we do. The Nicor Gas Data Analytic team’s priority is to enhance our company’s customer-centric culture to improve customer satisfaction and deliver added value for customers. Utilizing analytics, we've implemented several strategies aimed at enhancing customer experience and satisfaction. These include developing tools to assist Nicor Gas employees in gaining a better understanding of our customer base. We've also identified specific actions for various departments to effectively respond to customer sentiments. Additionally, we've supported the Community Affairs department, resource and grocery events, and the Community Connection Center by employing data analytics approaches. Furthermore, we've taken the lead in conducting studies on past Nicor Gas Energy Efficiency Program participation, ensuring that we continuously evolve with our customers. Lastly, we've conducted thorough analyses of J.D. Power and Transaction Surveys to glean valuable insights.

Members of the Customer Analytics Community will receive a Microsoft Teams link prior to this meeting. Not a member of this community? UAI Utility Members can register for any of our communities by using our Request To Join link. 


Dial-in Instructions:
Microsoft Teams link will be provided to community members prior to this meeting.


Kevin Praet