May 3 Customer Analytics Community Conversation - "Enhancing Your Customer Experience with Analytics

When:  May 3, 2021 from 11:00 to 12:00 (CT)
Join the Customer Analytics Community on Monday, May 3, 2021 from 12:00 - 1:00 PM CT for three mini presentations with Q&A and open discussion on "Enhancing Your Customer Experience with Analytics and Insights".

In the new era of customer-centric digital business models, it takes more insights and analytics than ever before to craft and drive better customer experiences. The bar has been raised and the business needs a complete view of the customer experience – one that covers every angle of interaction to provide a 360-degree view of your customer. During this UAI Community Conversation, three utilities – Tacoma Public Utilities, Exelon Utilities, and Consumers Energy – will share their customer experience analytics and insights to show how they are enhancing their customer experience, from developing a customer experience board and working group, journey mapping and customer segmentation to design thinking and voice of the customer.

The following members will present:
- Treena Colby, Program Development Manager, Tacoma Public Utilities: Developing a Customer Experience Board and Working group
- Tim Krall, Director of Customer Analytics, Exelon –Journey Mapping and Customer Segmentation
- Poonam Yadav, Sr. Manager, Insights and Research, Consumers Energy – Design Thinking and Voice of the Customer (VOC)

Not yet a part of this community? Join today using our "Community Sign Up Form." (Spots may be limited depending on membership)

Location

Dial-in Instructions:
A Microsoft Teams link will be provided to Customer Analytics Community members prior to the meeting.
Event Image

Contact

Kevin Praet
3154403033
kpraet@utilityanalytics.com