June 8 (2021) Customer Analytics Community Conversation - "Call Center Customer Insights"

Join the Customer Analytics Community on Tuesday, June 8, 2021 from 11:00 AM - 12:00 PM CT for a presentation with Q&A and open discussion on "Call Center Customer Insights" by Matt Wiseman, Data Scientist from Duke Energy.

This session will cover how Duke Energy uses data science to uncover the most frequent topics customers are calling about at the call center. It will give a high level view of the data science used, and some of the insights learned about Duke Energy customers.

This meeting is reserved for members of the UAI Customer Analytics Community. UAI Utility members can register for this community by using our Community Registration Form.