December 7 (2021) Customer Analytics Community Conversation - "Enhancing Customer Experience through

When:  Dec 7, 2021 from 12:00 to 13:00 (CT)
Join the Customer Analytics Community on Tuesday, December 7, 2021 at 12:00 PM CT for a presentation with Q&A and open discussion around, "Enhancing Customer Experience through Machine Learning and Intense Data Engineering" with Community Sponsor Tim Krall, Director of Customer Analytics and Ioannis Katsanos, Manager of Data Science.

Session Description:

This session will focus on Exelon Utilities ETR and FCR efforts. Customers expect from their utilities the same level of service and communications they receive from their other digital engagements. As Exelon strives to provide the same level of experience, better understanding our customers and their interactions become essential.

*This session will be taking place during our virtual UA Week conference in December. 

Members of the Customer Analytics Community will recieve a Microsoft Teams link prior to this meeting. Not a member of this community? UAI Utility Members can register for any of our communities by using our "Request To Join" link. 


Dial-in Instructions:
A Microsoft Teams link will be provided to community members prior to this meeting.