October 31 Customer Analytics Community - In Person Session at UA Week

When:  Oct 31, 2023 from 09:30 to 12:00 (ET)

Join the Customer Analytics Community LIVE and in person at UA Week taking place Tuesday, October 31st at 9:30 AM ET. During this community conversation, we'll be joined by Ivan Mejorado, Associate Data Science and Business Intelligence Analyst at El Paso Electric and Tim Krall, Director of Customer Analytics at Exelon who will be leading and facilitating our two-part session on the following topics:

  • Topic #1: Using AI in Customer Analytics
  • Topic #2: Driving Business Success: Unleashing the Power of Analytics in Price Plan Transitions
Session Description: Join us for an engaging session that combines small group breakout discussions with larger group interactions as we delve into two important topics: "Using AI in Customer Analytics" and "Driving Business Success: Unleashing the Power of Analytics in Price Plan Transitions." In the first part, we will explore the diverse AI tools used in customer analytics, such as sentiment analysis, marketing strategy development, automated customer support, and communication automation. We will also address the need for explainable AI in highly regulated customer service environments. In the second part, we will discuss how utilities are effectively utilizing analytics to transition business customers between price plans. Through real-life examples and discussions on flags, protocols, and analytics for securing buy-in, we will uncover the art of successfully implementing rate switching initiatives. Be prepared for stimulating small group conversations and valuable large group discussions where we will report out the findings from the breakout sessions, offering a comprehensive view of these critical topics. Don't miss this opportunity to gain insights and contribute to the collective knowledge in the realm of customer analytics and price plan transitions.
Please note this session will only take place in person at UA Week. No virtual option will be available. Please register for UA Week to attend this session.
If you have any questions regarding this session, or any of our other sessions taking place at UA Week, please reach out to UAI's Membership Coordinator, Kevin Praet, at kpraet@utilityanalytics.com


Loews Portofino Bay Hotel at Universal Orlando Resort
5601 Universal Blvd Orlando, FL 32819
Orlando, FL 32819


Kevin Praet