December 13 Customer Analytics Community - Using Visualization to Understand Customer Satisfaction

When:  Dec 13, 2022 from 11:00 to 12:00 (CT)
Join the Customer Analytics Community on Tuesday, December 13, 2022 at 11:00 AM CT for a pesentation with Q&A and open discussion on "Using Data Visualization to Understand Customer Satisfaction" led by Ivan Mejorado, Analyst at El Paso Electric.

Session Description:

During this conversation, we will review how El Paso Electric is using PowerBI to understand the results of its quarterly and yearly customer satisfaction surveys. Using this data, El Paso Electric has identified key trends in customer sentiment, the differences in opinion between different demographic groups, and the main concerns expressed by dissatisfied customers. Through this dashboard, the company has identified a series of use cases that will be implemented in 2023 and 2024 with the goal of increasing overall customer satisfaction.

Members of the Customer Analytics Community will receive a Microsoft Teams link prior to this meeting. Not a member of this community? UAI Utility Members can register for any of our communities by using our Request To Join link. 


Dial-in Instructions:
Microsoft Teams link will be provided to community members prior to this meeting.