March 21 Data Science Community - Classification of Calls Using Agent Remarks

When:  Mar 21, 2023 from 13:00 to 14:00 (CT)

Join the Data Science Community on Tuesday, March 21, 2023 at 1:00 PM CT for a presentation with Q&A and open discussion around, "Classification of Calls Using Agent Remarks" led by Eric Verner, Data Scientist at Southern Company.

Session Description:

Within a call center, the label “miscellaneous” is a catch-all for calls that do not fit other categories. However, these calls can be analyzed and reclassified based on agent remarks using natural language processing techniques and potentially be put to use for projects in the call center. This presentation will demonstrate some NLP techniques that are helpful for this use case.

Members of the Data Science Community will receive a Microsoft Teams link prior to this meeting. Not a member of this community? UAI Utility Members can register for any of our communities by using our Request To Join link. 


Dial-in Instructions:
Microsoft Teams link will be provided to community members prior to this meeting.


Kevin Praet